Shipping Policy
Ka Lai Limited ships clothing products to customers worldwide. We ship to the shipping address provided at checkout. We do not ship to multiple addresses for a single order. We use third-party carriers to deliver orders. Delivery timelines depend on the destination and the carrier. We do not guarantee expedited delivery times. Once an order is shipped, we provide a tracking number. We are not responsible for delays caused by carriers, customs, or incorrect address information provided by the customer. Customers are responsible for any customs fees, duties, or taxes imposed by their local authorities. We do not ship to addresses that cannot be verified. We reserve the right to cancel any order for any reason. If we cancel an order, we will issue a full refund.
Returns Policy
We offer a strict 14-day no-reason refund policy. You may return any eligible item within 14 days of receiving it for a refund. The 14-day period begins on the date the carrier confirms delivery. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all original tags attached. The item must be in the same condition that you received it. You must initiate the return by contacting us at [email protected] within the 14-day period. We do not accept returns after the 14-day period has expired. The buyer completely bears the return shipping costs. We do not provide prepaid return labels. We do not reimburse return shipping charges. You are responsible for choosing a trackable shipping method. We are not responsible for items lost or damaged during return transit. We recommend using a carrier that provides tracking and insurance.
Refund Policy
Refunds are processed after we receive the returned item and inspect it to ensure it meets our return conditions. The refund arrival time is at least 14 days from the date we receive the returned item. This means you will not receive your refund earlier than 14 days after we have received the return. We issue refunds to the original payment method used for the purchase. We do not issue cash refunds. We do not refund original shipping charges unless the item was damaged or defective. For PayPal refunds, the refund takes at least 14 days from the date we process the refund. However, in some regions, local laws require up to 30 days for PayPal refunds. We comply with those regional legal requirements. In such regions, PayPal refunds may take up to 30 days. We will notify you once we have processed your refund. The time it takes for the refund to appear in your account depends on your payment provider.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date the carrier confirms delivery. This requirement perfectly matches our Terms of Service. To submit a claim, contact us at [email protected] within the 7-day period. You must provide clear photographs of the damage or defect. You must also provide your order number and a description of the issue. We will review your claim and respond. If your claim is approved, we will provide instructions for returning the item. For approved claims of damaged or defective items, we cover the return shipping costs. We will issue a replacement or a full refund, including original shipping charges, at our discretion. We do not accept damaged or defective claims after the 7-day period has expired.
Non-Returnable Items
We do not accept returns for items that are not in their original condition. Items must be unused and in original packaging. We do not accept returns for items that have been worn, washed, altered, or damaged by the customer. We do not accept returns for items without original tags. We do not accept returns for items that are not in original packaging. We do not accept returns for items that have been used for any purpose other than trying on for fit. We do not accept returns for items that have odors, stains, or signs of wear. We do not accept returns for items that are missing any parts or accessories. We reserve the right to refuse any return that does not meet our return conditions. If we refuse a return, we will ship the item back to you at your expense. We do not accept returns for items purchased from third-party sellers.
Return Process
Follow these steps to return an eligible item:
Step 1: Contact us at [email protected] within 14 days of receipt to request a return authorization. Provide your order number and the reason for your return.
Step 2: Wait for our return authorization confirmation. We will provide you with a return authorization number. Do not ship the item without a return authorization number.
Step 3: Pack the item securely in its original packaging with all original tags attached. Include the return authorization number inside the package.
Step 4: Ship the item to the following address: The recipient must be Ka Lai Limited, the contact phone is +852 5188 6604, and the specific return address is 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong.
Step 5: Provide us with the tracking number for your return shipment. We are not responsible for returns that do not have a tracking number.
Step 6: We will inspect the returned item upon receipt. We will notify you of the approval or rejection of your refund after we complete the inspection.
Step 7: If approved, we will process your refund according to our Refund Policy. The refund arrival time is at least 14 days from the date we receive the returned item.
Contact Information
For questions about shipping or returns, contact Ka Lai Limited. Our email is [email protected]. Our phone number is +852 5188 6604. Our address is 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong. Our website is clothingsthv.com.
